home care package guidelines for consumers

This guide explains your consumer rights, which apply in the same way whether you use government funding or your own money. of tools, resources This document explains what you should expect in your home care agreement, why it is included and who you can contact for further information and assistance. Since July last year, all Home Care Packages must now be delivered on what's known as a Consumer-Directed Care (CDC) basis. After a Home Care Package commences, you will receive a monthly statement that details funds received during the month such as Home Care Package subsidy and any contributions from yourself, how those funds have been spent and the balance of any unspent funds. Home care is a health service provided in the patient's home to promote, maintain, or restore health or lessen the effects of illness and disability. In 2012-13, the average age of admission into a Home Care Package was 82 years. Door-to-door sellers must obey clear rules around: 1. the hours they can visit you 2. disclosure (what they need to say) 3. written agreements 4. cooling off periods. The Home Care Packages Programme has been developed to assist older Australians to remain in their homes, particularly targeting frail older people. Home Care Packages Program Operational Manual: A Guide for Home Care Providers . Daughterly Care’s CEO, Kate Lambert explains Consumer Directed Care (CDC) on Channel 9’s Morning … 7 1.3 If I want to talk to someone about my questions, who can I contact? It provides information about fees and charges, care planning, package inclusions and exclusions, package budgets, reporting and responding to special needs. Home Care Packages Program Guidelines 3 FOREWORD These Guidelines provide policy guidance to support the delivery and management ... and services through a Home Care Package. Whether you need a little help or more, we will empower you to choose the right balance of services and support which enable you to stay living at home for life. Your guide to Home Care Package services. Home Care Packages Program Operational Manual A guide for home care providers Version 1 – March 2020 . When you buy goods or services in Australia you have consumer rights under the Australian Consumer Law. My Aged Care. Managing your home care package, yourself It is possible to fully self-manage a Home Care Package and have the Package Provider administer the finances but otherwise be in the background. Services may include nursing care; speech, physical and occupational therapies; home health aide services and personal care services. A Home Care Package is Government funding to pay for in home aged care services for Senior Australians, to enable you to stay in your home for longer and delay moving into a nursing home prematurely, or at all.The Home Care Package Program has been reformed and is now offered on a Consumer Directed Care (CDC) … You can find this product at www.myagedcare.gov.au This booklet is designed to help you, your family or your friends . Our expert team has developed many resources which are freely available from our website. endstream endobj 626 0 obj <>/Metadata 42 0 R/Pages 623 0 R/StructTreeRoot 97 0 R/Type/Catalog/ViewerPreferences 638 0 R>> endobj 627 0 obj <>/MediaBox[0 0 595.08 842.04]/Parent 623 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 628 0 obj <>stream care goods or services, or receive them through a government-funded Home Care Package. 1. PDF (1.93 MB) Listen to PDF; Accessibility ; When you buy goods or services in Australia you have consumer rights under the Australian Consumer Law. This guide has been prepared to assist organisations to develop or review their current agreement. We have conducted workshops and webinars on a broad range of topics, all of which were very popular and well attended. make important decisions about your care. This Manual is designed to provide general guidance to consumers on the Home Care Packages Program, but is not a substitute for, and is not intended to replace relevant professional advice or provide any interpretation of the relevant aged care legislation. What is a Consumer Directed Care (CDC) in Home Care Package?. “Consumer” is the terminology preferred by the National Aged Care Alliance, rather than “client”, “customer” or “care recipient”. Home Care Today has become the ‘One Stop Shop’ for consumers and providers with questions about Consumer Directed Care and Home Care Packages. government’s Home Care Package program, which is now delivered on a consumer directed care basis, ... will need to comply with the competition and consumer laws. The key to the perfect care package is striking a balance between reminding recipients of home or happier times and offering items that will make them a little bit happier wherever they are, even if they’re just down the block but self-quarantined. Changing providers will be easiest if you are moving to another area or looking for a better fit. For Aboriginal and Torres Home Care Packages: The provider’s guide to preparing agreements incorporating consumer directed care. Home Care Packages are funded by Tax Payers’ money, so they are “Consumer Directed within the Government’s Home Care Package Guidelines”. 7 1.2 How will the manual be updated? These care package ideas will do just that, and best of all, you can pick and choose what’s most appropriate to send (and within your budget). It includes who is eligible for the CVS, what to do if your care recipient cannot attend a scheduled visit, and your responsibilities as a service provider. It is NOT as simple as, if the item is on the list below, your Home Care Package can pay for it. This guide explains your consumer rights, which apply in the same way whether you use government funding or your own money. So whether you use your own money or government funding, it’s important to know your consumer rights. If you provide government-subsidised Home Care Package services, you must meet certain responsibilities. Although we have tried to make it as comprehensive as possible, … It would be possible for the person receiving home care to appoint an individual or a spouse or child as the Care … The Department of Health manages and develops policy for the program. Contact us Enquiries regarding the licence and any use of this document are welcome via email at: AACEI@health.gov.au. However, there are no minimum age requirements for eligibility purposes. There are care and services that you must not use Home Care Package funds for: items that would normally be purchased out of general income; buying food, except as part of enteral feeding requirements; payment for permanent accommodation, including assistance with home purchase, mortgage payments or rent; payment of home care fees Providers must operate in line with guiding principles and legislation to enable consumers to experience greater choice and control. You have the same rights when you buy home care goods or services, or receive them through a government-funded Home Care Package. When you buy goods or services you have rights under the Australian Consumer Law. Noo �lʊ>��)�|�]�ɵ�HJ4��B�P�#)�!��h͓ؑ���� ��� ����������| � 2��5@ ������X$��� �`�h���������l��j�,n��0O���{�]�f��� &�0��(���A�� � ���˦�20�0 �A/ Home care packages should not normally be sold by a door-to-door salesperson or over the phone, but it’s important to know your rights if you are approached unexpectedly by a provider. Responsibilities of Home Care Package providers . h��W�n�6�>����,$qnE�lҦ��%Q�m�J������K�8u�-�9C�gΌ� B This Home Care Packages Program Manual includes information about: the Home Care Packages Program and how it operates; what’s included and excluded from Home Care Packages, to help you work with your provider to decide if a type of care or service is appropriate to meet your aged care needs; how fees and charges are calculated. … It is against the law for a business or provider to pressure you. 7 1.4 Who may I get additional assistance from? Never sign anything on the spot. This guide has been prepared for consumers of Home Care Packages. 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